Your normal test and X-ray results are released to your MyChart account immediately after they are reported by the lab. Advanced imaging results are released to MyChart after your physician has reviewed them.

Tests of a very sensitive nature are not released to MyChart.

Your MyChart information comes directly from your electronic medical record at your doctor’s office. Please contact your physician’s office to correct any inaccurate information.

You will generally receive an answer within one to two business days. MyChart should not be used for urgent situations. Please contact your physician’s office if the situation requires prompt attention or call 911 if it is an emergency.

An adult patient must grant permission to another adult to view their health record in MyChart. Parents and guardians do not need consent to view a minor’s MyChart record.

In MyChart this permission is called proxy access and allows a person to log into their personal MyChart account and then connect to information regarding their family member.

In order to get this access, your family member must fill out the proxy consent form within MyChart by clicking on the option “Grant an adult access to your record”.

In order to view a minor child’s MyChart, a parent or guardian would use their own MyChart account to “Request to Access a Minor’s Record”.

Privacy laws prevent us from communicating with you about a family member’s health condition without their written consent.

To obtain access to a family member’s personal MyChart account, please have them fill out the proxy consent form within MyChart by clicking on the option labeled “Grant an adult access to your record.”

No, each adult must establish their own MyChart account.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords.

Each person controls their password, and the account cannot be accessed without that password. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.

You need access to a computer or device with an up-to-date browser, like Chrome or Edge.

MyChart is owned and operated by Epic. It is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records. It will never be sold or leased by Illinois Bone and Joint Institute. MyChart®, Epic®, Powered by Epic™, and the MyChart logo are trademarks of Epic Systems Corporation.

No, MyChart is a free service offered to Illinois Bone & Joint Institute patients.